![]() ![]() ![]() If I was treated like a customer perhaps I would keep it but after being treated this way they can have this unit and I will be reaching out to my attorney first thing in the morning. I explained I will return it but I will not pay for something I never had the opportunity to use. He stated I had until Monday Februat 11am to return the Rainbow with a $400 fee. I explained I will not go back and forth with him and I will be returning the unit which he offered because he said he didn’t want us to have his product at this point. He continued to argue and say they are not obligated to tell us anything about the return and he continued to be combative and racist. Keith stated that my husband and I are liars and he and his wife are the most honest people. I asked which was it because we reached out within 3 days to cancel as he stated in our contract which I never received. I could not return it because it is past the three days and the finance company won’t accept the return. "I will be reaching out to my attorney." He said he didn’t care. I explained to him he was the same person and the conversation was over. Keith became belligerent utilizing the exact same language as he previously did. I said, "Ok but that does not excuse his behavior or what he said." He said, "I know I was listening, I heard it," and he asked what could he do for us. He heard what he said and he sent him home and fired him. ![]() He said he was sorry for his salesman behavior. Keith pretended to be both and tried to disguise his voice. Keith who was the manager I spoke with and the owner. He put us on hold and pretended to be the OWNER KEITH. He said, "You won’t shut up." I explained to him that he will be hearing from our attorney and, "This call is being recorded." He explained I committed fraud and he was going to report me. He repeated it again without hesitation without the **. In all my years I have never had anyone tell me or my husband, "Shut the ** up **." I asked him what did he say. She transferred me to the manager who was very belligerent and racist. ![]()
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